Privacy Policy

Protecting your personal information under POPIA. 

Last updated: 15 September 2025

Ben Vino Wine Festival (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (benvino.co.za), purchase tickets, or engage with us online.

Information We Collect

We may collect the following categories of personal information:

  • Identity details: name, surname, date of birth, ID/passport number.
  • Contact details: email address, phone number, postal/billing address.
  • Transaction details: ticket purchases, billing details, payment confirmations (note: payments are processed securely via third-party providers, and we do not store card information).
  • Technical data: IP address, browser type, cookies, and usage data when visiting our website.
  • Marketing preferences: whether you wish to receive newsletters, updates, or promotions.

We use your information for:

  • Processing ticket purchases and event registrations.
  • Communicating important event information (confirmations, updates, reminders).
  • Sending marketing and promotional materials (only with your consent).
  • Improving our website, services, and customer experience.
  • Meeting our legal, tax, and regulatory obligations.

In terms of POPIA, we process personal information lawfully, fairly, and transparently. Our lawful bases include:

  • Consent – when you opt in to receive marketing or newsletters.
  • Contractual necessity – to process ticket sales and deliver services.
  • Legal obligation – to comply with applicable laws and regulations.
  • Legitimate interest – to operate and improve our events and services.

We will not sell or rent your personal information. We may share information with:

  • Ticketing platforms (e.g., TicketPro) for ticket sales and entry management.
  • Service providers (IT, marketing, payment processing) who assist us in running the festival.
  • Legal authorities if required by law.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

As a data subject, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Object to the processing of your personal information.
  • Withdraw consent for marketing communications at any time.

Requests can be made via email at events@valditerra.co.za.

We use appropriate technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, or alteration.

Our website may use cookies to improve user experience, track visitor statistics, and customise content. You can manage cookie preferences in your browser settings.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Information Officer – Ben Vino Wine Festival
Email: Events@Valditerra.co.za
Address: 6 Launder Street, Rynfield, Benoni.

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